[LEGAL]
These Terms & Conditions govern access to and use of Zonder products and services provided by Zonder Solutions S.L. By creating an account, accessing the platform, or purchasing services, you agree to these Terms.
If you are accepting these Terms on behalf of an organization, you represent and warrant that you have authority to bind that organization. If you do not agree, do not use the services.
These Terms are a legally binding agreement between you and Zonder Solutions S.L. for platform access, related software, and professional services.
Your continued use after updates become effective constitutes acceptance of the updated Terms, subject to your rights under applicable law.
You must be at least 18 years old to create an account or use the services.
If you act on behalf of a company or other legal entity, you confirm you are authorized to enter into contracts for that entity.
Zonder provides software features and, where purchased, professional or agency services such as setup, integration, customization, and operational support.
Specific commercial terms, service levels, deliverables, and implementation scopes may be detailed in order forms, statements of work, or subscription confirmations.
The platform is designed to support isolated workspaces and role-based access controls.
You may use the services only for lawful business purposes and in compliance with applicable laws, regulations, and third-party terms.
You are solely responsible for deciding whether and how to use AI outputs in production decisions.
As between parties, you retain ownership of Customer Content.
You grant Zonder a non-exclusive, worldwide, limited license to host, process, transmit, and transform Customer Content solely to provide, secure, maintain, and improve the services in accordance with these Terms and applicable law.
AI systems are probabilistic and may generate incorrect, incomplete, outdated, or biased outputs.
To the maximum extent permitted by applicable law, Zonder does not warrant that outputs are error-free, legally compliant for your specific use case, or fit for any particular purpose without your independent review.
You remain solely responsible for final decisions, actions, and downstream outcomes based on outputs.
Services may interoperate with third-party APIs, tools, cloud providers, and communication channels.
Zonder may evolve features, interfaces, and technical architecture to improve security, reliability, and product quality.
Fees are due according to the selected plan, order form, or invoice terms.
For self-serve plans, pricing may include monthly Build Credits and Run Credits. Build Credits cover setup/reconfiguration actions and Run Credits cover execution/compute usage.
Self-serve tiers may include explicit compute envelopes per agent (vCPU/RAM) and maximum active-agent limits per workspace.
Credit balances reset each billing cycle unless expressly stated otherwise in writing. Unused credits do not roll over by default.
Customers may purchase separate top-up packs for Build Credits or Run Credits where available. Top-up charges are billed at purchase and are non-refundable except where required by law.
If active-agent limits are reached, dispatch requests may be queued until capacity is available.
If Run Credits are exhausted, new dispatches may be rejected (including with HTTP 402 Payment Required) until top-up purchase or billing-cycle reset.
Subscriptions automatically renew for successive terms unless cancelled before renewal in accordance with plan settings.
Except where required by applicable law, fees are non-refundable, including partial-period access, unused capacity, and early cancellation.
To protect the platform, customers, and third parties, Zonder may suspend access in whole or in part when reasonably necessary.
You may stop using services and terminate according to your subscription terms.
Zonder may terminate for material breach, repeated non-compliance, unlawful use, or insolvency-related events, subject to applicable law.
Each party receiving non-public business, technical, security, or commercial information must protect it using at least reasonable care.
Zonder and its licensors retain all rights, title, and interest in the services, software, documentation, branding, and underlying technology.
If you provide suggestions or feedback, you grant Zonder a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate that feedback without restriction, to the maximum extent permitted by law.
To the maximum extent permitted by applicable law, services are provided "as is" and "as available," without warranties of any kind, whether express, implied, statutory, or otherwise.
This includes implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.
To the maximum extent permitted by applicable law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, revenue, goodwill, or data.
To the maximum extent permitted by applicable law, Zonder's aggregate liability arising out of or related to these Terms will not exceed the total fees paid or payable by customer to Zonder for the affected services during the 12 months preceding the event giving rise to liability.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
Customer will defend, indemnify, and hold harmless Zonder, its affiliates, and personnel from third-party claims arising from Customer Content, unlawful use, prohibited activities, or customer breach of these Terms, except to the extent caused by Zonder's own breach or misconduct.
Each party must comply with applicable laws and regulations, including data protection, anti-corruption, sanctions, and export control rules.
Neither party is liable for delay or failure caused by events beyond reasonable control, including major infrastructure outages, natural disasters, labor disputes, governmental actions, acts of war, terrorism, and internet backbone failures.
Customer may not assign or transfer these Terms without prior written consent, except to a successor in connection with merger, acquisition, or sale of substantially all assets, subject to notice and legal compliance.
Zonder may assign these Terms to an affiliate or successor and may engage subprocessors or subcontractors while remaining responsible for service obligations under these Terms.
These Terms are governed by applicable European legal principles and mandatory consumer protections where relevant, without prejudice to conflict-of-law rules that cannot be waived.
Any dispute arising out of or in connection with these Terms will be submitted to competent courts, unless another forum is required by mandatory law.
Legal notices, compliance requests, and contractual communications should be sent to support@vendian.ai.
Corporate contact details:
Zonder may update these Terms to reflect legal, technical, security, or product changes.
Material changes will be published with an updated effective date. Where required by law, advance notice will be provided and additional consent collected where necessary.
These Terms, together with applicable order forms and referenced policies, constitute the entire agreement regarding the services.
If any provision is held unenforceable, the remaining provisions remain in full force.
Failure to enforce a provision is not a waiver. Provisions that by nature should survive termination remain effective.